Skip to main content

Privacy Policy

Last updated: 7/30/2026

1. Introduction

This Privacy Policy explains how lugotv collects, uses, and protects your personal data. We are committed to protecting your privacy and complying with applicable data protection laws, including GDPR (EU/UK) and relevant local regulations.

2. Information We Collect

We collect the following types of information:

  • Account information (name, email, password)
  • Billing information (processed securely by Stripe/PayPal)
  • Device information (for compatibility and support)
  • Usage data (streaming activity, preferences)
  • Technical data (IP address, browser type)

3. How We Use Your Information

We use your information to:

  • Provide and maintain our streaming services
  • Process payments and prevent fraud
  • Send service-related communications
  • Improve our services and user experience
  • Comply with legal obligations

4. Data Security

We implement appropriate technical and organizational measures to protect your data. Payment information is processed by PCI-compliant third parties (Stripe/PayPal). We never store full credit card numbers on our servers.

5. Your Rights

Under GDPR and similar regulations, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Request data portability
  • Withdraw consent

6. Data Retention

We retain your data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for 7 years after account closure for tax and legal purposes.

7. Third-Party Processors

We use the following third-party services:

  • Stripe (payment processing)
  • PayPal (payment processing)
  • Cloud hosting providers
  • Analytics services (anonymized data only)

8. Contact Us

For privacy-related questions or to exercise your rights, contact us at: [email protected]