Frequently Asked Questions
Everything you need to know about lugotv. Can't find the answer? Reach out to our support team.
Getting Started
What devices are supported?+
lugotv works on Smart TVs (Samsung, LG, Android TV), mobile devices (iOS & Android), computers (Windows & Mac), and streaming devices (Fire TV, Chromecast).
What internet speed do I need?+
We recommend at least 10 Mbps for HD streams and 25 Mbps for 4K. Most standard broadband connections handle this easily.
Is there a free trial?+
We offer a 30-day money-back guarantee on all plans, so you can try lugotv completely risk-free.
Billing & Cancellation
Can I cancel anytime?+
Yes! There are no contracts. You can cancel your subscription at any time.
30-day money-back guarantee+
If you're not satisfied within 30 days, contact our support team for a full refund. No questions asked.
Devices & Quality
How many devices can I use?+
You can install lugotv on unlimited devices. Streaming is limited to simultaneous streams based on your plan.
HD & 4K quality+
Yes! All plans include HD and 4K quality where available, subject to your internet connection.
What if I experience buffering?+
Buffering is usually caused by your internet connection. Try switching to a wired connection or restarting your router. Our support team is available 7 days a week to help.